Support

Contact us

Write to devcraftsio@gmail.com. To help us sort it out quickly, include:

• your phone model and its iOS or Android version;
• the app version, shown at the bottom of Settings in the app;
• what you did, what you expected and what happened instead;
• a screenshot or screen recording, if you can.

We aim to reply within a few days.

How packs work

• Free pack. You get a free pack about once a day: it comes back 20 hours after you open the previous one, and you can hold one at a time. The countdown on Home always shows exactly when the next one is ready.
• Keep one of three. Every pack shows three different cards. You keep one; the other two melt into dust. While you’re still missing cards, at least one of the three is a card you don’t own yet.
• Dust. How much dust a melted card gives depends on its rarity. You spend dust to craft prism cards.
• Odds. The current chance of each rarity and of a prism card, and how much dust each card melts into, are on the Odds screen in the app: Settings, then Odds and rewards, or View odds in the Store.
• A revealed pack never changes. If the app closes or your connection drops after a pack is revealed, you come back to the same three cards.

Shiny and prism cards

• Shiny. Every card has its own mini game. Open a card you own in your album and tap Play for the shiny. Win the game to earn that card’s shiny. You can keep playing afterwards for a high score.
• Prism. Craft a card’s prism with dust from the same card page in your album; the cost is shown there. Very occasionally a card comes out of a pack as a prism.

Streaks and rewards

Opening your free pack regularly builds a streak. When your free pack is ready, Home shows how long you have left before the streak ends. Streak milestones, finishing a collection and earning every shiny in a collection give bonus packs and badges; the Odds and rewards screen lists them. Streaks can’t be bought back, and rewards are never for sale.

Save a guest account

New players start as a guest, so you can open your first pack right away. A guest collection can only be reached from the phone it was made on, so deleting the app or signing out before saving loses it for good. Saving also lets you buy packs.

1. Tap “Save your collection” on Home, or in Settings.
2. Sign in with Apple (Google sign-in comes with the Android app).
3. Your cards, dust and streak stay exactly as they were, now tied to that account.

If that Apple account already has a Cards & Such collection, the app tells you. You can sign in to that collection instead, but the two collections can’t be merged, and the guest one stays behind.

Move to a new phone

1. Install Cards & Such on the new phone.
2. On the welcome screen, tap “I already collect · Sign in”.
3. Sign in with the same Apple account you used to save your collection.

Your collection, dust, credits and streak are stored on our servers, so they come back as soon as you sign in. A guest account that was never saved can’t be moved.

Purchases and refunds

My packs didn’t show up

Packs are added once our server has confirmed the purchase with the App Store. If the app closed or your connection dropped during a purchase, the app finishes it automatically the next time it opens. Try this first:

1. Make sure you’re connected to the internet.
2. Check you’re signed in with the same Apple account you used when buying.
3. Close the app completely and open it again.

Still missing? Email devcraftsio@gmail.com with the date and time of the purchase, which pack you bought, and the order ID from Apple’s receipt email. Don’t send card or bank details; we never need them.

Refunds

Apple handles payments, so refunds go through Apple at reportaproblem.apple.com. When a purchase is refunded, the refunded packs you haven’t opened yet are removed from your account.

I can’t see the Store

Paid packs aren’t offered in Belgium or Brazil, so the Store is hidden for App Store accounts from those countries. Free and bonus packs work everywhere.

The full rules are in the Terms of Use.

Pack-ready alerts

The app can remind you when your free pack is ready. Turn Pack-ready alerts on or off in the app’s Settings. If you declined notifications earlier, switch them on for Cards & Such in your phone’s settings. Reminders are scheduled on your phone and never sent at night: an alert due between 10 pm and 8 am waits until 8 am.

Delete your account and data

You can delete your Cards & Such account and all of its data at any time, right in the app. It works the same for guest and saved accounts.

Delete it in the app

1. Open Cards & Such and go to Settings → Delete account, at the bottom of Settings.
2. Read what will be deleted, then type DELETE to confirm. If you sign in with Apple, Apple asks you to confirm it’s you.
3. Your account is deleted right away. The app signs out and returns to its welcome screen.

This permanently removes your sign-in account (including the email address Apple or Google shared with us) and everything linked to it: your collection, packs (including unopened paid packs), dust, credits, streaks and rewards. It can’t be undone, and it doesn’t refund past purchases. We keep only an anonymous record of each store purchase, with nothing that links it to you, so the same purchase can never be granted twice.

If you no longer have the app

1. Email devcraftsio@gmail.com with the subject “Delete my account”.
2. Say how you signed in (Apple or Google) and, if you can, the email address shown under “Signed in” in the app’s Settings. Writing from that address helps.
3. We may ask you to confirm, so that nobody else can delete your account.
4. We delete your account and data within 30 days of confirming, and ask RevenueCat, PostHog and Sentry to delete what they hold under your internal user ID. We email you when it’s done.

Guest accounts carry no email address, so we may not be able to find one from an email alone: delete a guest account in the app instead. Deleting the app from your phone removes the data stored on the phone, but not your account on our servers.

More detail is in the Privacy Policy.